WHO WE ARE

What We Stand For       Our Team         Diversity & Inclusion      Certifications


EM Services is a Minority Business Enterprise (MBE) and a Women’s Business Enterprise (WBE) that provides integrated procurement solutions for MRO supplies, services, and equipment.

Our work began in 1993. We leverage our network of trusted distributors to provide companies large and small with quality products, competitive pricing, responsive service, onsite training, and support.

Slider

What We Stand For (our DNA)

  • Resilience: The courage to continuously evolve and adapt, to stay relevant to our team, our customers and our distribution partners.
  • Integrity: Always doing the right thing, even when no one is looking.
  • Loyalty: Dedication to everyone we work with and the purpose we serve.
  • Service: Customers determine our journey. They outline the guiding principles and the definition of service.
  • Value: If we are not adding value, we are not focused on the right things.
  • Partnership: There is nothing more valuable than the people you work with and the team and culture that becomes part of who you are.

Meet Our Team

We are dedicated to outstanding customer service. Above all, our customers’ needs are at the center of our decision-making process. Our team is highly skilled in strategic sourcing. Therefore, our experience combined with our superior supplier network makes us the leader in integrated procurement.

About the Owner

Laura Hopson is the President and CEO of EM Services, LLC.  As a minority business owner, she is excited to embrace the true meaning of minority business development. Her focus not only is to help her customers streamline their current procurement processes and platforms but to help build a community network of businesses, so they can collaborate on new business ventures and opportunities.

Laura brings to the Michigan business community nearly 30 years of expertise stretching across manufacturing, sales, marketing, and management. Professionally, her focus on transforming brands, marketing, and people, have resulted in a number of great accomplishments over her career.  Her background includes various positions at Herman Miller, VanerumStelter, Steelcase and Kentwood Office Furniture.

For the last 15 years, she has been an active member on numerous West Michigan community and professional boards. While on many of these organizational boards she has assumed a variety of leadership roles and responsibilities. Laura currently serves as Co-Chair of the Metro Health | University of Michigan Health Hospital Board.  She has also supported other health-oriented initiatives through her leadership as Board Chair for the American Heart Association Heart Walk and a Board Member of the American Diabetes Association as well.    

After graduating from high school in Grand Rapids, Michigan, Laura obtained her bachelor’s degree in Industrial Engineering from the University of Michigan and her Master of Business Administration in Marketing and Finance from Western Michigan University.

Laura Hopson

President & CEO

Pamelia Dunckle

VP of Operations

Brandi Avery

Office Manager

Janet Cox

Customer Service Representative

Lisa Leonard

Customer Service Representative

Denise Palowski

Customer Service Representative

Kayleigh Slone

Customer Service Representative

Maddi Allen

Customer Service Representative

Contact Us

Phone: (517) 322 - 4175
Email: info@emservicesllc.com

previous arrow
next arrow
Slider

Diversity & Inclusion | Living Our values

At EM Services, we aim to grow a network people and businesses that not only reflect the essence of our core values, but also the communities in which we live.  We are on a journey.  With the support of our employees, our partners, our customers and our communities, we aspire to put one more piece of the mosaic puzzle in place. 

Our Diversity Goals | the backdrop for the decisions we make each and every day
  • Employees & Staff– At least 50% of our staff shall be women or minority.
  • Supplier Development – At least 15% of our overall spend shall be with women or minority owned companies.
  • Community Service – EM Services internship program.  The initiative is designed to build a pipeline of highly-qualified women and diverse candidates from colleges and universities around the state of Michigan. Students selected for the program will gain a meaningful and challenging internship experience.  At the end of the year long program, students could earn an offer of employment at the conclusion of the program.
  • Diversity & Inclusion Training – All employees shall attend diversity and inclusion training.
Supplier Diversity Contact Form
We are always looking for qualified minority and women owned businesses to add to our offering and to support our clients.
 
Please click here to contact us to set up an exploratory meeting.

Our Products

Industrial, Electrical, Safety,
Power & Bearings, Pipe Fittings
& Valves, Custom Solutions

Client Services

Consolidation & Standardization, Vending, Warranty & Repair, Bar Coding, Kitting, Training & more

Image of computer screen showing a diagram of our procurement process.

Our Process

Here's how we successfully
connect people, process,
and business.

Image of steel plates held by industrial worker.

Industries Served

Aviation, Automotive, Furniture, Government, Healthcare, Manufacturing

Key Partners

Our superior network
of suppliers links you
to endless possibilities.

Explore Our Stories

Learn how we have helped
companies like yours improve
processes and costs.

previous arrow
next arrow
Slider